Coles Group and Myer Gift Card

Privacy Policy

Who has provided this site

The informational pages on the Coles Group and Myer Gift Card internet site are hosted by Coles Group Limited ABN 11 004 089 936 ("Coles Group").

The online Gift Card Management Service" function is maintained and hosted by ReD Prepaid Cards Pty Ltd ("ReD Prepaid") A.B.N. 81 085 449 529. Any information you submit at this site will be sent directly to ReD Prepaid.

Coles Group Limited and ReD Prepaid are committed to ensuring the privacy of your personal information. We take the privacy and security of your transactions seriously. Our site contains links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices or the content (or accuracy of content) of other web sites to which you provide your personal information. If you have any questions about this, or the content or practices of this web site, you can contact our Customer Response Team on 1300 304 990.


Your personal information on the web

We do not collect personal information when you visit our site unless you sign into the online Gift Card Management Service.


Online Gift Card Management Service

When you sign-in to the online Gift Card Management Service, the information collected is compared with the details we already have stored, ie your Card Number and 4-digit PIN, which we collected when your Gift Card was originally activated.

When submitting feedback or questions via email, it is very important that you do not disclose any details that could be used by others to gain access to your Gift Card details. This includes your Card Number and 4-digit PIN. Personal information you provide about yourself or another, such as name, email address or mailing address is used only to respond to your queries or to provide you with information or a Gift Card that you request.

To ensure we properly protect your privacy and for security reasons, we cannot respond to your query via email if the answer would disclose information personal to you. You will be directed to contact us using another method if this occurs.



A cookie is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive, so you can be recognised when you return. You may set your browser to notify you when you receive a cookie.

Cookies are used on this web site to monitor the traffic to the site. They are used to count the number of visitors to each page and to track the path each visitor takes to navigate this web site, but no personal information about you is collected during this process.

The online Gift Card Management Service uses cookies as part of the sign-in process. They are used to store a session ID that assists us to deliver information that relates to your Gift Card. They are not used for any other purpose on this site, nor to track your Internet activity once you leave.


Web site security

We use high security levels for our online Gift Card Management Service . We use security levels which are standard for internet banking and large scale e-commerce sites. You can check the security level of a web page by clicking on your internet browser's padlock or key icon.

Encryption is the standard way of protecting your information as it is transmitted between you and us. This involves converting the information into an unreadable code using a "key" (and also de-coding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted code.

To access the online Gift Card Management Service , your browser needs to be enabled to access this secure site.

You will need to have:

  1. Version 4.1 or later of Internet Explorer, or
  2. Version 4.7 or later of Netscape Navigator

You can obtain these browsers from the following sites:

  1. Internet Explorer:
  2. Netscape:

Sign in to the Gift Card Management Service

If you require assistance, please contact our Customer Response Team on 1300 304 990 or email us.